Privacy Policy

Calm Mind Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains what information we collect, how we use it, and the rights you have over your data.

We are based in the UK and follow the UK GDPR and Data Protection Act 2018.

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1. Who we are

Calm Mind Solutions
Hatton, Derbyshire
Email: hello@calmmindsolutions.co.uk
Telphone: 07496 087790

We provide ADHD assessments, therapeutic support, and wellbeing-focused services for neurodivergent people.

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2. Information we collect

Information you provide directly

• Name
• Email address
• Phone number
• Information you include in messages, forms, or enquiries
• Assessment information you provide during appointments or sessions
• Payment or invoice details (processed securely through third-party providers)

Information collected automatically

When you visit our website, we may collect:

• IP address
• Device type
• Pages visited
• Cookies (see Cookie Policy)

We do not use invasive tracking or advertising cookies.

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3. How we use your information

We use your information to:

• Respond to enquiries
• Provide ADHD assessments and therapeutic or wellbeing services
• Schedule appointments
• Send essential service information
• Manage bookings, invoicing, and admin
• Share updates (only if you opt in to our email list)
• Meet legal, safeguarding, and professional requirements

We only collect what we genuinely need to offer safe, effective support.

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4. Legal basis for using your data

Under UK GDPR, we process personal data under the following lawful bases:

• Consent — when you ask us to contact you or join our email list
• Contract — when we provide assessments or services you book
• Legitimate interests — for essential business operations
• Legal obligation — safeguarding, record-keeping, or regulatory obligations (e.g., CQC requirements)

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5. How we store and protect your data

We take privacy seriously. Your information is stored securely and accessed only by those who need it to do their job.

We use secure digital systems for:

• Assessment records
• Client notes
• Payment information
• Internal communication

We never sell your data.

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6. Sharing your data

We only share your information when necessary and appropriate, such as:

• With secure third-party providers (e.g., email delivery, online forms, calendar booking)
• With healthcare or safeguarding bodies if required for your safety
• When legally required (e.g., court order or serious risk of harm)

We do not share your information for marketing purposes.

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7. How long we keep your data

We keep personal information only as long as needed for:

• Providing support or assessments
• Professional record-keeping requirements
• Legal or regulatory obligations

You can request deletion of your personal data at any time (unless we must retain it for legal reasons).

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8. Your rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Move your data to another provider (data portability)

To exercise your rights:
hello@calmmindsolutions.co.uk

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9. Contacting us about this policy

If you have questions about how we handle your data, please contact us at:
hello@calmmindsolutions.co.uk

If you’re not satisfied, you can contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk